Frequently asked questions

We support bank transfer via SePay and payOS. After placing an order, you'll receive payment instructions with an order code, and your order confirms automatically once payment succeeds.

As soon as payment is confirmed (usually within minutes), digital products unlock for download and courses activate automatically in your dashboard.

Unpaid orders can be cancelled directly from the Orders section in your dashboard. For paid orders, please contact support and we'll handle it case by case.

Each product has its own download limit, visible in the Downloads section of your dashboard. If you need more downloads, please contact support.

No. Original files always stay private and are only served through signed, time-limited download links tied to the purchasing account.

Go to Dashboard → My courses, then open the course to enter the learning interface with video, text lessons, quizzes, and progress tracking.

Most courses grant lifetime access after purchase, unless a specific access period is noted on the course page.

The Free plan limits daily practice sessions and doesn't save progress. Premium unlocks unlimited practice, progress saving, PDF export, and other advanced features. See the Pricing page for details.

Yes. You can cancel your membership from Dashboard → Membership. Benefits stay active until the end of the current billing period.